Tele Health Services

Telehealth Services

Personal Emergency Response Systems

The key to many seniors living at home is getting help quickly if an emergency occurs. A personal emergency response system (PERS, also called a medical emergency response system or medical alert system) is an electronic devise designed to let users summon help in an emergency.

A PERS has three components: a small radio transmitter (a help button carried or worn by the user), a console connected to the user’s telephone, and an emergency response center that monitors calls. When emergency help is needed, the senior presses the transmitter’s panic button to send a radio signal to the console. The console automatically dials one or more preselected emergency telephone numbers. A PERS can be purchased, rented, or leased. Most systems can dial out even if the phone is in use or off the hook.

Telephone Reassurance

Telephone reassurance provides a regular friendly and familiar voice to people who live alone. A trained volunteer calls on a regular schedule to make sure the senior is safe and to provide a sense of caring. For some seniors, a telephone reassurance call may be the only one they receive all day.

If a volunteer calls and there is no answer, the volunteer calls an emergency contact person to verify the well-being of the individual. If there is still no answer, the volunteer will call a secondary contact, and so on. If on one can reach the senior, the police are called. An officer will then be dispatched to the residence to check on the senior.

The information above is reprinted from Working with Seniors: Health, Financial and Social Issues with permission from Society of Certified Senior Advisors® . Copyright © 2009. All rights reserved.